What is EGKICKS™ Refund Policy?

EGKICKS™ offers refunds for eligible returned orders in accordance with our return and refund conditions.

Once your returned item is received and inspected at our warehouse, the refund process may take up to 14 working days.

Any approved refund will be based on the actual amount paid for the product. If the item was purchased during a promotion, sale, or using a discount code, the refund will be limited to the amount actually paid.

Depending on your bank or payment provider, refunded amounts may take approximately 7 to 14 working days to appear in your account after the refund has been processed.

For prepaid orders, refunds will normally be issued through the original payment method whenever possible.

How do I get refunded if I paid by Credit or Debit Card?

Approved refunds will be returned to the same card or payment method used to place the order.

The time required for the amount to appear in your account may vary depending on your bank or payment provider.

Do I pay shipping fees when requesting a refund?

• In case of a regular return or refund request, the original shipping fees are non-refundable and any applicable return shipping fees may be deducted from the refund amount.
• If you receive a wrong, defective, or damaged product, no shipping fees will be deducted from your refund after the issue has been verified by EGKICKS.

Can I pay using Vodafone Cash?

Yes. If Vodafone Cash is available as a payment option during checkout, you may use it to complete your order.

How will I receive my refund if I paid using Vodafone Cash?

If your order was paid using Vodafone Cash, an approved refund may be returned to your Vodafone Cash wallet.

Where available, EGKICKS may also offer the refund amount as store credit or a Gift Card.

If I paid Cash on Delivery, how will I receive my refund?

For Cash on Delivery (COD) orders, approved refunds may be transferred to a Vodafone Cash wallet or another supported electronic payment method provided by the customer.

EGKICKS may request the required payment details before processing the refund.

Can I receive a refund for an item purchased during a sale or promotion?

Yes, provided that the item meets our return conditions.

The refund amount will be equal to the final amount actually paid for the returned item after any discounts, promotions, coupons, or other offers were applied.

When does the refund period start?

The refund processing period begins after the returned product has been received and inspected by EGKICKS.

Refunds may be delayed if:

• The returned product has not yet reached our warehouse.
• Required refund information has not been provided.
• The product does not meet our return conditions.
• Additional verification is required regarding the order or payment.

Important

Products must be returned in their original condition, unworn, unused, and with their original packaging, tags, accessories, and any items included with the product.

EGKICKS reserves the right to reject a refund request if the returned item does not meet the applicable return conditions.