What is EGKICKS™ Return & Exchange Policy?

EGKICKS™ accepts eligible returns and exchanges within 3 working days of receiving your order.

As an EGKICKS customer, you have the right to request a return or exchange for an eligible order within 3 working days from the date of delivery.

We accept eligible returns for both defective and non-defective products, subject to the conditions below. Wrong, damaged, or defective items must be reported within 2 days of delivery.

If you wish to return or exchange an item, please make sure it complies with our Return & Exchange Policy:

• Returned items must be in their original, unused condition and returned with their original packaging. We cannot accept products that have been worn, used, washed, altered, damaged, or show signs of use.
• Shoes must be returned with their original shoe box, packaging, tags, accessories, and any items included with the product.
• The original shoe box must not be damaged, taped, written on, or used directly as the shipping package.
• We do not accept returned items that are sent back without submitting a return or exchange request first.
• It is not possible to open the package upon delivery and return it immediately with the courier. If you experience any issue with your order, please follow the return and exchange process described below.
• Eligible exchanges are free of charge, subject to product availability and the conditions of this policy.

Eligible reasons for a return or exchange include:

1. You received a product that was physically damaged during shipping.
2. You received a wrong or different product from the one you ordered.
3. You need to exchange the shoe size or another available product option.
4. You wish to return an unused and non-defective product because of a change of mind. In this case, the customer is responsible for the applicable return shipping cost.

If an item was purchased as part of a bundle or special multi-item offer, individual items from that bundle may not be returned separately. The complete bundle may need to be returned according to the conditions of the applicable offer.

For information regarding refunds, please visit our Refund Policy .

What is the Return / Exchange Process?

Once you submit an eligible return or exchange request, the return process may take approximately up to 14 working days, depending on pickup, inspection, and processing times.

After your request has been approved for pickup, one of our shipping partners may contact you to arrange collection of the item.

Pickup times may vary depending on your location and the assigned courier, but collection will normally be arranged within approximately 4–7 working days.

Our courier partner may make multiple attempts to contact you and collect the returned item. If the courier is unable to reach you after the permitted pickup attempts, your return or exchange request may be canceled.

You may submit a new request provided that the product still meets all return conditions and the request remains within the applicable return or exchange period.

Once the item arrives at our facility, it will undergo a quality inspection (QC).

After the item successfully passes inspection, your exchange or refund will be processed according to your request and our applicable policies.

What if I received a damaged or wrong item?

If you receive a physically damaged, defective, wrong, or different product from the one you ordered, you must report the issue within 2 days from the delivery date.

Requests submitted after this period may not be eligible for treatment as a damaged or incorrect-item claim.

EGKICKS may request photos or other information showing the condition of the product, packaging, shoe box, or shipping package before approving the request.

What items are non-returnable?

To protect product quality and ensure that every EGKICKS customer receives products in proper condition, the following items may not be accepted for return or exchange:

• Shoes or products that have been worn, used, washed, altered, cleaned, damaged, or modified.
• Products showing signs of outdoor use, dirt, stains, odors, scratches, sole wear, or other signs of use.
• Shoes returned without their original shoe box.
• Products returned with damaged, missing, or incomplete packaging, tags, accessories, or included items.
• Products whose original shoe box has been damaged, written on, taped, or used directly as the shipping package.
• Products sent back without an approved return or exchange request.

Do I pay shipping fees?

• If you receive a wrong, damaged, or defective product and the issue is verified by EGKICKS, you will not be responsible for the applicable return shipping cost.
• For eligible returns of non-defective products, including returns due to a change of mind, the customer is responsible for the applicable return shipping cost.
• Eligible size exchanges are free of charge, subject to the conditions of this policy.

How do I exchange or replace my order?

If you request an exchange, the requested replacement is subject to product and size availability.

Depending on availability and the method used to process the exchange, EGKICKS may either arrange a replacement or provide you with store credit or a voucher that can be used to place a new order.

Any applicable promotional or discount conditions will depend on the terms of the original promotion and the new order.

What happens if the requested size is unavailable?

If the size or product requested for exchange is unavailable, you may be offered another available option, store credit, a voucher, or a refund in accordance with our Refund Policy.

Bundle Returns

Products purchased as part of a bundle or special multi-item promotion may be subject to special return conditions.

If individual returns are not permitted under the applicable offer, the entire bundle must be returned in its original condition in order to process the return.